Comments on: Joolca HOTTAP Season Review | Is it worth it?

By: Steve McGee

Steve McGee — Mon, 18 Sep 2023 18:58:47 +0000

I’ve been using it daily for weeks with city water. It adds a horrible taste.

Notice, this is what their customer support says:
https://support.joolca.com/hc/en-us/articles/4407601718671-Can-I-drink-HOTTAP-water-

By: Erik Meisner

Erik Meisner — Mon, 18 Sep 2023 11:51:53 +0000

In reply to Steve McGee. The Joolca is a water heater, not a water purifier. If you hook it up to a potable source, it's potable. If your source is not potable, you will have hot non-potable water. I don't think it needs any explanation.

By: Steve McGee

Steve McGee — Sun, 17 Sep 2023 17:44:58 +0000

I can’t believe Joolca is not upfront and explicit that the water will not be potable!

By: D

Thu, 31 Aug 2023 19:29:48 +0000

Came here to say that if you purchase the standard model that uses a garden hose, you’ll need to purchase a hose adapter separately because it’s not included. Really thought the point of these units was that they’d be functional out of the box on assembly. Kind of a bummer but maybe they will come around.

By: Tia

Tia — Tue, 25 Jul 2023 04:54:56 +0000

I have been trying to contact joolca for days! No phone is extremely frustrating ..! They say my order shipped.. shipping company saying no they haven’t received it! Ring them they say.. other end saying the same ..im getting bounced around and not happy as I have no shower till this part sent out asap.. now just getting the run around .. I think ill buy another one from a different company if it not here soon as we need a shower … very disappointed in customer service from both them and toll

By: Steve B Loop

Steve B Loop — Fri, 14 Jul 2023 23:35:51 +0000

In reply to Steve B Loop.

EDIT I HAVE MY SHOWER ENSUITE!!! the morning after I made that reply above I got a email from one of the customer service ladies (Veronica) that I contacted early on when I first made the order in March and she gave me a UPS tracking number for it to be delivered the next Day. it probally did get shipped out on july 10th like they predicted a couple weeks ago. Veronica did say they should have gotten me the tracking number sooner when it was actually shipped, they were baraged with emails recently. summer business and all. she apologized. I accepted . Got it and super stoked to get camping with it.

Turns out the email’s they give updates on are non repliable emails and no one was seeing my concern/panick it was never gonna ship emails. so I take back all my bad words on Joocla the company. they did there best with the supply issue. and the Frekin Price for $269 presale I snagged it at is stellar great.

Have a great rest of the summer peeps

By: Steve B Loop

Steve B Loop — Thu, 13 Jul 2023 19:22:02 +0000

In reply to Robert Trotter.

hey Robert thanks for the reply on your frustration as well. 4 days for shipping huh? are you from Australia? cause I assume that is where headquarters are. because I’m here in the United States and clicking on their website here it still says preorder. Which I did back in March! Hope you get your response/unit soon. I’m going on my only vacation of the year, two weeks in Alaska next month and having camp figured out is key to a successful trip. especially the bathroom part. was hoping to test it out before the trip.

Its a clever solution to a showering on the go and seems like a great product, too bad customer service for me and you is non existent right now.

Where I come from honest! responsive and fast service goes a long way. word of mouth is huge as well, it can break a company. I am on many different off road forums and if they screw me on this word is gonna get around.
Comprehend this, they billed/charged my paypal credit card on march 19th this year for a product they have not shipped to me yet. all business’s I do business with only bill the customer once it gets on a carriers Truck/delivery van. ESPECIALLY on a back ordered item.

Apologies for leaving the Rant on the Gearbunker website. that you for all the work here and God Bless our veterens my Dad and Brother served here in the States.
Freedom is not Free is what my license plate reads.

Buyer be aware of Joocla! they could screw you. I’ll let everyone here with my final outcome.

By: Robert Trotter

Robert Trotter — Thu, 13 Jul 2023 17:02:39 +0000

In reply to Robert Trotter. Also I’m posting on this site because you can read post but can not enter a post on the Joolca site.

By: Robert Trotter

Robert Trotter — Thu, 13 Jul 2023 16:55:24 +0000

So I’m having the same problem as the post before me. I ordered the En-suite mounted shower tent on 05 July 23 and The website shows 4 day delivery, it now 13 July 23. I was given NO tracking info at all and have contacted them by every available mean they give you over the last week. WITH NO RESPONSE FROM ANY DEPARTMENT !!!. I mean NO RESPONSE from any email or SMS that they make available. If I ever do get it what happens if something is broken or brake in the future. My advice is go to Cabelas and talk to someone on the phone because company doesn’t respect its customers.

By: Steve B Loop

Steve B Loop — Wed, 12 Jul 2023 17:33:58 +0000

I ordered a Single shower from them on March 19th, I was charged on my credit card on March 19th. I understand it was a preorder for a new product. they initially told me april , Then June, then a couple weeks ago July 10th was the supposed ship date to me according to customer service Jack. 4 emails, a Text email and a Message on their website with no response whatsoever. I feel like this is a scam company. They do not have a phone number anywhere I can see to talk with a actual human, they just keep sending emails on new products, and please leave us a review email. Well here’s your email and review! I see all these reviews on youtube for the actual shower I paid for on march 19th.

Has anyone else had this problem?
Bought ready for litigation for fraud.